Terms & Conditions

Welcome to Queenala. By using this website, you acknowledge and agree to the following Terms and Conditions (“Agreement”). These terms apply to all visitors, customers, and users of the site. If you disagree with any portion, please discontinue use immediately.

1. Website Access & Restrictions

Queenala grants a limited, non-exclusive license for personal use only.
You may not:

  • Reproduce, copy, sell, or commercially exploit any portion of the website

  • Interfere with site operations or security

  • Use automated tools (robots, crawlers, scripts) without written authorization

  • Use the site to violate intellectual property rights

  • Create competing commercial services using our content

Violation results in immediate termination of access rights.

2. Account Responsibilities

If you create an account:

  • You are responsible for all actions under your login

  • You must safeguard your password

  • You must notify Queenala of unauthorized access

Queenala is not liable for losses caused by compromised accounts.

3. Customer Reviews & User-Generated Content

Any comments, photos, reviews, or suggestions you submit become the property of Queenala.
You grant Queenala an irrevocable, royalty-free license to use and publish such content.

You warrant that:

  • Your content does not infringe intellectual property rights

  • Your submissions are lawful and do not contain harmful code

  • You do not impersonate others or provide misleading information

Queenala may remove or modify content at its discretion.

4. Ownership of Intellectual Property

All design elements—text, images, videos, layout, trademarks—belong exclusively to Queenala.
Unauthorized use is prohibited and may result in legal action.

You may view content for personal use but may not:

  • Repost

  • Republish

  • Copy

  • Modify

  • Use for commercial purposes

without written consent.

5. Product Accuracy & Pricing

Queenala strives for accuracy but does not guarantee the completeness of:

  • Descriptions

  • Images

  • Colors (varies by monitors)

  • Pricing

  • Availability

If an error occurs, Queenala may:

  • Modify the order

  • Cancel the order

  • Notify you for further instructions

Pricing may vary due to currency conversion.

6. Order Acceptance Policy

Queenala reserves the right to refuse or cancel an order for reasons including:

  • Payment verification issues

  • Suspicion of fraud

  • Pricing errors

  • Product unavailability

  • Customer misuse of the website

If canceled, you will be informed promptly.

7. Disclaimer & Limitation of Liability

To the fullest extent permitted by law:

Queenala is not responsible for:

  • Interruption of services

  • Inaccurate content

  • Loss of profits or data

  • Technical issues beyond our control

Liability is limited to the amount paid by you for the order in question.

8. Copyright & Trademark Protection

Queenala respects intellectual property laws.
If you believe your rights have been violated, send notice to us,

Include:

  • Detailed description of the infringement

  • URL of offending content

  • Proof of ownership

  • Your contact details

  • A good-faith statement and signature

9. Arbitration Agreement

Any dispute not resolved amicably within 30 days will be handled exclusively by Hong Kong International Arbitration Centre (HKIAC).
Its decision is final.

10. External Links

Queenala is not responsible for third-party websites linked from our site.

11. Revision of Terms

Queenala may modify these Terms at any time.
Continued use constitutes acceptance of updated Terms.