Privacy Policy

This Privacy Policy describes how Queenala (“we,” “us,” or “our”) collects, uses, stores, and safeguards your information when you visit queenala.com (the “Site”).
Your continued use of the Site indicates your acceptance of this policy.

If you do not agree with any section below, please stop using the Site.

1. Information We Collect

We collect two categories of information:

A. Personal Information

Information that identifies you, which may include:

  • Full name

  • Email address

  • Mailing and billing addresses

  • Phone number

  • Payment details

  • Account registration data

This information may be collected when you:

  • Make a purchase

  • Create an account

  • Subscribe to newsletters

  • Submit inquiries

  • Enter promotional events

B. Non-Personal Information

This includes data that does not directly identify you:

  • Browser type

  • IP address

  • Device type

  • Website activity

  • Cookies and tracking identifiers

This information helps us optimize website functionality and user experience.

2. How Your Information Is Used

We use collected information to:

  • Process and complete orders

  • Verify payment details

  • Provide customer support

  • Improve product offerings and site navigation

  • Personalize your shopping experience

  • Deliver updates, promotional offers, or important notices

  • Monitor and protect website security

  • Comply with legal obligations

3. When We Share Your Information

We may share your data under the following circumstances:

A. With Trusted Service Providers

These partners assist with:

  • Order fulfillment

  • Shipping and logistics

  • Secure payment processing

  • Email marketing

  • Website analytics

They are contractually prohibited from using your data for unrelated purposes.

B. For Legal or Security Reasons

We may disclose information to comply with:

  • Law enforcement

  • Legal claims

  • Fraud prevention

  • Protection of our rights and customers

C. Business Transactions

In the event of a merger, reorganization, or sale of Queenala’s assets, customer information may be transferred.

Queenala does not sell personal data to third-party advertisers.

4. Children’s Privacy

Our Site is not intended for children under 13.
We do not knowingly collect children’s personal information.

5. International Data Transfer

By using our website, you agree that your information may be transferred, stored, or processed in countries outside your own, including the U.S.

6. Cookies & Tracking Tools

We use cookies, pixels, and similar tools to:

  • Optimize performance

  • Track website usage patterns

  • Enhance shopping convenience

  • Improve content relevance

You may disable cookies via browser settings, but doing so may impact website performance.

7. Opt-Out Options

You may opt out of receiving marketing emails by:

  • Clicking “unsubscribe” in any email

  • Contacting our support team

Note: Service emails (order confirmations, shipping updates) cannot be opted out of.

8. Accessing or Updating Your Data

You may request updates or corrections to your personal data through our customer service team.

9. Data Security

We apply commercially reasonable safeguards, including:

  • Encrypted transmission

  • Firewalls

  • Restricted data access

While we strive to protect your data, no system is completely secure.

10. Policy Modifications

We may update this Privacy Policy at any time.
Updates will be posted with a revised “Last Updated” date.

11. Contact Information

For privacy-related questions, please contact us via the Contact Us page.